Dealing with Difficult Behaviours Training - Brisbane

Dealing with Difficult Behaviours Training - Brisbane

You know that person who always seems to push everyone's buttons? The one who derails meetings, creates drama, or just makes everyone around them feel on edge? If you're nodding your head right now, you're definitely not alone. Every workplace has them, and if you're in any kind of leadership role or just trying to get things done, you've probably lost sleep wondering how to handle these situations without losing your mind.

Here's the thing - difficult behaviours at work aren't going away. Whether it's the colleague who's passive-aggressive in every email, the team member who explodes at the slightest criticism, or the person who seems to thrive on workplace gossip, these challenging personalities can turn your workday into a minefield. You might find yourself walking on eggshells, avoiding certain people altogether, or worse - letting their behaviour affect your own performance and wellbeing.

This training isn't about changing difficult people (spoiler alert: you can't), but it's absolutely about changing how you respond to them. You'll learn practical techniques that actually work in real workplace situations - not theoretical mumbo-jumbo that sounds good on paper but falls apart when someone's having a meltdown in the break room. We're talking about concrete strategies you can use immediately, whether you're dealing with someone who's chronically negative, overly aggressive, or just plain unprofessional.

The reality is, difficult behaviours often stem from stress, fear, or simply not knowing better ways to communicate. When you understand what's driving someone's challenging behaviour, you can respond more effectively instead of just reacting emotionally. You'll discover how to set boundaries that stick, de-escalate tense situations before they explode, and protect your own mental energy while still being professional and empathetic.

What You'll Learn:
- How to identify different types of difficult behaviours and what triggers them
- Proven techniques for staying calm and professional when someone's pushing your buttons
- Practical scripts for addressing problems directly without making things worse
- Ways to set clear boundaries that people actually respect
- How to protect yourself from emotional manipulation and workplace bullying
- Strategies for working with your manager when a colleague's behaviour is affecting your work
- Techniques for turning potentially explosive conversations into productive discussions
- Methods for documenting problematic behaviour if formal action becomes necessary

You'll practice these skills in realistic scenarios that mirror what you're actually dealing with at work. No role-playing with perfect people who follow scripts - we'll tackle the messy, complicated situations that keep you up at night. By the end of this session, you'll have a toolkit of strategies that help you handle difficult behaviours with confidence, whether you're dealing with a peer, someone you supervise, or even your own boss.

The Bottom Line: Difficult people don't have to ruin your workday or derail your career. With the right approach, you can maintain your professionalism, protect your wellbeing, and often improve working relationships - even with the most challenging personalities. These are skills that will serve you throughout your career, making every workplace situation more manageable and less stressful. Plus, you'll probably find that some of these communication skills techniques help in your personal relationships too. This training gives you the confidence to handle whatever workplace drama comes your way, so you can focus on what really matters - doing great work and enjoying your career. When you know how to effectively manage difficult behaviours, you'll feel more in control and less stressed, no matter who you're working with.